Reference

How casinopl Handles Your Personal Information

This Privacy Policy explains exactly what data we collect when you open an account, deposit via GCash, Maya, or InstaPay, and use the platform — and what we do with it. Reading this helps you understand your rights and how to exercise them.

Account data protectionGCash, Maya, InstaPay payment privacyYour right to access and delete dataCookie and device data clarity
casinopl How casinopl Handles Your Personal Information
DATA HANDLING PRACTICES

How We Protect and Manage Your Information

We use SSL encryption on all data transmitted between your device and our servers — this covers login, account updates, and every transaction you make through GCash, Maya, or InstaPay. Your payment credentials are never stored on our servers in plain form; only tokenised references used by the payment processor are retained. Below are four areas where our data handling directly affects your account.

Cookies and Device Tracking We use session cookies to keep you logged in and analytics cookies to see which parts of the platform are used most. You can manage cookie preferences through your browser settings at any time.
Account Security Measures Login sessions are monitored for unusual device or location patterns. If we detect a new device accessing your account, an OTP is sent to your registered mobile number before access is granted.
Data Retention Periods Transaction records, including your GCash and InstaPay history, are kept for the period required under applicable financial regulations. Non-transactional account data is reviewed for deletion after extended inactivity.
Requesting Changes to Your Data You can request a copy of your personal data, ask us to correct inaccurate details, or submit a deletion request. We process these through live chat or email, confirmed in writing once actioned.
PRIVACY CONTACT PATHS

How to Reach Us About Your Privacy

If you want to access, correct or delete your personal data, our support team handles those requests directly. Reach us through live chat on the platform, by email, or via the account help section. We aim to respond to data requests within a reasonable timeframe and will confirm receipt when your request is logged.

Team online

Live Chat

Start a chat session from inside your account. Our support team can log a data request or privacy concern and escalate it to the right person.

Email Support

Send your data access or deletion request by email. Include your registered account name and the specific information you are requesting or disputing.

Account Help Section

The account settings area contains a direct path to submit a privacy request. Look under Account, then select Data and Privacy to get started.

Common Questions About Your Data on casinopl

These are the privacy questions we hear most often from people with active accounts. If yours is not covered here, reach out through live chat or the account help section and we will get back to you with a clear answer.

We collect your name, email, mobile number, date of birth and payment identifiers such as your GCash or Maya number. This is needed for identity verification and to process your transactions.

Your e-wallet details are shared only with the payment processor handling your specific transaction. They operate under data agreements with us and cannot use your information for any other purpose.

Start a live chat from your account or send a request by email. Include your registered name and what data you need. We will confirm receipt and deliver your data within a reasonable period.

Yes. Submit a deletion request through live chat or email. Some transaction records must be kept for financial compliance, but non-essential personal data is removed once your request is processed.

We use session cookies for login continuity and analytics cookies to improve the platform. You can disable non-essential cookies in your browser settings without affecting your ability to log in.

Inactive account data is reviewed periodically. Transaction records are kept as long as required by applicable law. Other personal details may be removed after extended inactivity, subject to local legal requirements.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Philippine online gaming is regulated, so check local rules before opening an account. 21+ where applicable.

Access may be available only where local law permits.