Reference

How casinopl Handles Your Account and Data

These pages set out the rules that govern your account with us — what we collect, how we use it, and what you can ask us to change or remove.

Account TermsPrivacy PolicyCookie RulesData RetentionContact Rights
casinopl How casinopl Handles Your Account and Data
REACH OUR TEAM

How to Contact Us on Legal Matters

If you have a question about our terms, a data request, or a dispute tied to a GCash or Maya transaction, here are the three ways to reach the right team. We aim to respond to formal data requests within the period required under applicable Philippine data privacy rules.

Team online

Live Chat

Open the chat widget from any page in your account. Flag your message as a legal or data query and our team will route it to the correct person.

Email Support

Send formal data requests, account deletion queries, or terms questions to our support address listed in your account settings under Contact Us.

Account Help Centre

Your account dashboard includes a Help section. From there you can submit a written request about your stored data, payment records, or cookie preferences.

DATA AND SECURITY

How We Protect and Manage Your Information

Security on your account is not optional for us. Every login uses an OTP sent to your registered mobile number, so no one can access your account without your phone. Here is what we do across the four areas that matter most to your privacy and data rights.

Data Handling We collect registration details and payment references only. GCash and Maya transaction IDs are encrypted at rest and never shared with marketing partners or unrelated third parties.
Cookie Policy We use session cookies to keep your account logged in and analytics cookies to improve page load speed. You can adjust cookie preferences any time from the footer link on any page.
Account Security Your account uses OTP verification on every new device login. If you notice a session you do not recognise, use the active sessions panel inside your account settings to end it immediately.
Data Requests You can request a copy of all data we hold on you, ask us to correct inaccurate records, or request deletion of your account. Submit through live chat or the email address in your account settings.

Your Questions About Our Terms Answered

These are the questions we get most often about our legal documents, data practices, and account rights. If your question is not here, our support team can give you a direct answer through live chat.

We collect your name, contact details, and the payment references tied to your GCash, Maya, or InstaPay transactions. We do not collect more than what is needed to run your account.

Yes. Submit a data access request through live chat or email us via the address in your account settings. We will compile and send your records within the period required under applicable privacy rules.

Contact us through live chat or email and state clearly that you want account deletion. We will confirm the request, process it, and notify you once your data has been removed from active systems.

The full privacy policy is linked in the footer of every page on casinopl. It covers data collection, retention periods, cookie use, and your rights as an account holder in the Philippines.

Payment records are retained for the period required by applicable financial regulations, then deleted. You can request a copy of your transaction history before closing your account.

We do not sell or share your data with marketing partners. Data is shared only where required by law or with payment processors handling your GCash, Maya, or InstaPay transactions.
Reference

Legal

Service availability depends on eligible regions and local law. Philippine online gaming is regulated, so check local rules before opening an account. 21+ where applicable.

Access may be available only where local law permits.